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7-Day Return Window
We offer a 7-day return window from the date of delivery to ensure items are returned in excellent condition while giving you time to make your decision.
- Clock starts from delivery date
- Please allow reasonable time for processing
- Items must arrive within the timeframe
- Contact us early if you need assistance
Return Eligibility
To maintain product quality for all customers, we kindly ask that returned items meet our care standards. This helps us continue offering the best products.
- Items should be unworn and unwashed
- Original tags must remain attached
- Please keep items in original packaging
- No signs of wear, damage, or alteration
- Original receipt or order confirmation needed
- Items must not have been worn outside
Return Shipping
While we provide free delivery to you, we kindly ask that you cover the return shipping costs. This helps us maintain competitive pricing on our products.
- Customer covers return shipping costs
- We recommend insured shipping
- Track your return package for peace of mind
- Contact us if you need shipping guidance
Return Process
Our return process includes careful quality inspection to ensure all items meet our standards. We appreciate your understanding as we maintain product quality.
- Contact our support team for assistance
- All returns undergo quality inspection
- Processing typically takes 10-15 business days
- Refunds processed after inspection approval
- We aim to resolve all returns fairly
Refund Options
We offer flexible refund options to suit your preferences. Store credit provides immediate value for future purchases.
- Store credit available (no expiration)
- Original payment method (7-10 business days)
- Processing fees may apply for some methods
- Contact us to discuss your preferred option
Size & Style Exchanges
We want you to love your BLACKONN pieces. Exchanges are available within 2 days of delivery for size or style changes, subject to admin approval.
- 2-day exchange window from delivery
- Exchange for different size or color
- Exchange for different style or item
- Requires admin approval
- Subject to current stock availability
- Contact us to check availability
Quality Assurance
Every BLACKONN piece undergoes quality control. If you receive a defective item, please contact us promptly so we can make it right.
Items Not Eligible for Return
Certain items cannot be returned due to hygiene, customization, or clearance reasons. We appreciate your understanding of these guidelines.
- Final sale and clearance items
- Customized or personalized items
- Intimate apparel and swimwear
- Items without original tags
- Worn, damaged, or altered items
- Items purchased from third-party sellers
Manufacturing Defects
If you receive a defective item, please contact us within 48 hours of delivery. We're committed to ensuring your satisfaction with genuine quality issues.
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We'll arrange replacement or refund
- Manufacturing defects only
- Our team will guide you through the process
International Returns
We accept international returns with some additional considerations for customs and duties. Please contact us for specific guidance.
- 7-day return window applies
- Customer responsible for customs fees
- Return shipping costs may apply
- Processing time may be extended
- Contact us for specific country requirements
Return Authorization
Please contact us to obtain a Return Authorization number. This helps us track your return and ensure smooth processing.
- Contact us to request an RA number
- Include RA number on shipping label
- RA number helps us serve you better
- Valid for a reasonable timeframe
Packaging Guidelines
Proper packaging helps ensure your items arrive safely. We recommend using the original packaging when possible.
- Use original packaging when possible
- Secure items to prevent movement
- Include all accessories and tags
- Remove personal items before shipping
- Use sturdy outer packaging
Return Protection
Return insurance is available for your peace of mind during transit. We recommend it for valuable items.
- Insurance available for purchase
- Protection against loss or damage
- Claims processed promptly
- Contact us for insurance options
Customer Support
Our customer service team is here to assist you. We aim to respond to all inquiries promptly during business hours.
- Monday - Friday: 10:00 AM - 6:00 PM IST
- Saturday: 10:00 AM - 4:00 PM IST
- Email responses within 24 hours
- Phone support for urgent issues
Return Tracking
You can track your return status using your Return Authorization number. Contact our support team for updates on your return progress.
Return Updates
We'll keep you informed throughout the return process. You'll receive confirmations at key stages to ensure transparency.
- Return authorization confirmation
- Item receipt confirmation
- Inspection completion notice
- Refund processing confirmation
- Final completion notice
Policy Updates
We may update this policy to better serve our customers. Any changes will be communicated clearly and applied fairly.
- Advance notice for significant changes
- Email notifications to registered customers
- Website policy page updates
- Existing returns honored under current terms
