We strive to provide flexibility while maintaining efficient production processes. Our cancellation policy balances customer needs with operational requirements.
You can cancel your order anytime before it is shipped. Once shipped, the order cannot be cancelled. Cancellations before shipping are processed automatically with no admin approval required.
To cancel your order, simply go to your profile, find the order, and click the Cancel button. The process is instant for orders not yet shipped.
If your order is cancelled before shipping and you paid online, you receive a full refund. COD orders have no charges to refund.
Once your order has been shipped, it cannot be cancelled. You can refuse delivery or use our return policy after receiving the order.
Our terms are designed to be fair and transparent. Here's a quick summary of our cancellation policy.
Stay informed throughout your order journey. We provide regular updates to keep you connected with your BLACKONN creation.
Cancel before shipping: Automatic approval, no waiting. After shipping: Order cannot be cancelled - use our return policy instead. Exchange: 2-day window after delivery with admin approval. Return: 7-day window after delivery.
Our customer service team is here to assist you. We aim to respond to all inquiries promptly during business hours.
We may update this policy to better serve our customers. Any changes will be communicated clearly and applied fairly.
Our customer service team is here to assist you every step of the way.